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FAQ

  • Join Affiliate Program
    Your favorite online store now has an affiliate program! We greatly appreciate all of our supporters throughout the years, and now we have something to give to you in return. Our new affiliate program will allow you to share a unique link to get your friends, family, fans, followers, and all others to purchase from our store directly from your link. When you refer sales to our store, you'll receive a 10% commission as a direct payout. To sign up, simply click this link and create an account. Once you sign up, you'll receive a unique shareable link which will earn you money on purchases made from your link. https://b43943c7-7869-4d68-9d4b-b05e6ae8542c.goaffpro.com/ After signup, please email us your payout method of choice such as PayPal, Bank Transfer, Venmo, Cashapp, Apple Pay, or Store Discount Coupon. We will contact you back for further details. You enjoyed buying from Futbol Shop, now it's your chance to earn money from selling and enjoy doing that as well.
  • Size Guide
    Please refer to the size guide and measure correctly. Any mishaps could lead to jerseys being either too tight or too long. Please be mindful that there are men's, kid's, and women's sizes available for purchase and this is important regards to checking the correct size guide. ALL MEASUREMENTS IN INCHES For any inquiries, please contact us and we'd be happy to help at the earliest convenience. Thank you for shopping at Futbol Shop! Men's Size Guide This guide refers to "Standard Fit" jerseys. For "Authentic Fit", please keep in mind they fit tighter. We highly recommend ordering one size larger compared to "Standard Fit" sizing to have a more comfortable and looser fit without having the jersey being too tight on the body. Swipe left to see more (mobile) This guide refers to "Authentic Fit" jerseys. For "Authentic Fit", please keep in mind they fit tighter. We highly recommend ordering one size larger compared to "Standard Fit" sizing to have a more comfortable and looser fit without having the jersey being too tight on the body. Swipe left to see more (mobile) Youth/Kid's Size Guide All youth jerseys will include shorts and socks in the same size shirt ordered. Swipe left to see more (mobile) Women's Size Guide All women sizes are measured in women's sizes, not in men's sizes. Swipe left to see more (mobile)
  • What does Authentic Fit and Standard Fit mean?
    Both the Authentic Fit and Standard Fit are official football shirts from the club. The Authentic Fit is sometimes also referred to as Player Edition or Vapor and is exactly the same version as the players are wearing on the pitch. It's made out of high-performance materials and comes with a tighter fit compared to the Standard Fit. The Standard Fit is sometimes also called a Replica Shirt or Fan Version, and is normally the shirt fans are wearing at the stadium. Size disclaimer: when ordering Authentic Fit kits, we recommend you please go up 1 size for a more relaxed and comfortable fit. For any inquiries, please contact us and we'd be happy to help at the earliest convenience. Thank you for shopping at Futbol Shop!
  • What does "choice of patches" mean?
    We allow customers to choose which sleeve/frontal patches they wish to have on their jerseys. A club team may play in different competitions within the same season such as Real Madrid are to play in the following: La Liga, Copa del Rey, Spanish Super Cup, and Champions League. The sleeve patches on the shirts of a team will vary depending on whichever tournament they will be playing. Using Real Madrid as an example once again, they are one of few teams that will have a frontal patch of the FIFA Club World Cup on their jerseys across the all competitions until they are no longer considered the champions of that tournament. With this given information, customers can also simply write "standard patches" if it doesn't mean much to them. Most of the time, the standard will be league patches. If a customer wants to purchase a jersey for just the beauty of it, they can also simply type in "no patches". For international jerseys, the same concept applies. The sleeve/frontal patches on these shirts will be whichever tournament they latest play. For example, for Spain, it would be the Nations League patches on the sleeve and the Nations League Winner patch on the front. Another team that has a frontal patch on their jerseys would be Argentina, and their jerseys standards would be both the World Cup sleeve patches and the World Cup Winners frontal patch. A very special type of frontal patch is the Final Date patch. A Final Date patch is the writing on the front of jerseys which a team had used in the Final of a knockout tournament. An example of this would be the printing on the Manchester City 22/23 Home shirt when they played in the Champions League Final vs Inter Milan. The Final Date patch can be applied to all jerseys that have been showcased in the final of tournaments such as the following: France 2022 Home, Real Madrid 16/17 Away, AC Milan 06/07 Away, FC Barcelona 08/09 Home, Argentina 2014 Away, FC Bayern Munich 12/13 Home, etc. We hope this guide helped you get a better understanding of how patches work on jerseys. This was a highly requested topic to be covered and we hope we solved most of your confusion. If you have any questions or need further assistance, feel free to contact us either through email (support@futbolshopus.net) or the chat box and we will do our best to answer you as soon as possible.
  • How do I customize my jerseys with a Name and Number?
    Jerseys can be customized with any player name or any custom name of your choice along with choice of the numbers. Please follow the steps carefully to ensure we process your order correctly. Go to product page Enter player name, custom name, or type blank name Tip: make sure your custom name is spelled correctly. We will adjust the spelling of player names as well as any accents on their names Type in which sleeve patches you'd wish the jerseys to come in. Each team plays in multiple competitions per season and there are different patches for those tournaments (La Liga, Champions League, FIFA Club World Cup, etc.) Be sure to specify which patches you'd like on your jersey as well. There is also an option to not include any patches as well, and for that we'd like for you to specifically write "no patches" otherwise they'll be sent with the standard patches. If you have multiple jerseys in your cart at once and would like to customize each one, please be specific with which names go with which jerseys. It is extremely important that the customer enters the orders details correctly, as we tend to follow through with only what is ordered by the customer. If there are 2 different sizes for the same shirt, please specify which size with which customization.
  • How do I wash my jerseys correctly?
    Modern soccer jerseys are performance sportswear that’s made to take a beating on the pitch while fitting comfortably, and helping you manage moisture and temperature. Whether you’re wearing your jersey during a heated match, or repping your favorite team while you down a plate of hot wings at the sports bar, your jersey can get dirty. Since they are made from high-tech materials that are manufactured to have certain properties, many people wonder how to wash a soccer jersey. Follow these steps, and you’ll keep your jersey clean and looking like new on game day. Rinse Right Away As soon as you get home after a game, rinse that dirty jersey right away. Use a utility sink or a hose to try and remove any dirt off the surface. This step is key, especially if you’re coming off a hard-fought match on a muddy field. Make sure you use cold water and apply copious amounts to the entire jersey. The longer dirt has to set in your fabric, the harder it will be to get out. Pre-Soak Like A Pro The next step, possibly the most important step, is to pre-soak your garment. Fill a sink or bucket with water that’s warm to the touch but not too hot. Next, add a splash of your favorite heavy-duty laundry detergent, about 2 tablespoons, and one cup of baking soda. If you have particularly hard water in your area (meaning it’s full of minerals), you may need to add a water softener to help your detergent work like it should. Soak your jersey in this mixture for at least an hour. It’s best to soak overnight if you have that option. Don’t soak colored and white jerseys in the same bucket to avoid any possible dye transfer. Cold Water Wash Machine wash your jersey with cold water, without any other clothes. Polyester soccer jerseys can attract cotton strands from other clothes. Cold water helps keep colors bright and reduces the amount of dye that might come off your jersey. Always Air Dry NEVER put a polyester soccer jersey in an automatic dryer. Hang your garment up to air dry. Most jerseys these days are made to not absorb excess water. Line-drying modern elite designs will be faster than ever before. Examine your garment when you hang it up to dry. Super stubborn stains, like blood stains and grass stains, might need heavy duty detergent rubbed directly into them, then pre-soaked and machine washed all over again. Buy A New Jersey Is cleaning too hard? Just buy a new jersey when yours gets too dirty. We’re kidding, of course, it’s always best to clean what you have. However, if you’re looking for the latest designs of home, away, and alternative jerseys, or gifts for family members, you’ll appreciate the large selection of soccer jerseys at futbolshopus.net
  • Shipping Policy
    "I ordered today, when will my item(s) arrive?" All orders will be fulfilled in 9-12 business days time and will be shipped out once everything is organized. "Where can I find my tracking number?" After you place an order, please allow time to process and ship everything out. After we ship your item(s), you'll receive an e-mail from us providing the tracking number and with what service it was shipped through. "After shipped, how long does it take to arrive?" Depending on your regional zone, delivery times can vary from 1-4 days (excluding Saturday and Sunday). We ship only through First Class and Priority Mail provided to us by USPS. Depending on the class of mail, most orders will take 3-6 days to deliver to or in your mailbox. Please check your mailbox often after you've received confirmation that item(s) has/have been shipped. "What's the average shipping time from when I order until it arrives?" All orders will be processed in a timely manner given the volume of orders we have to organize. For this reason, we give a warning of 2 additional business days if orders don't arrive exactly on time. Our delivery time is 15-21 days depending on your regional zone in the US. International delivery time varies anywhere between 10 and 25 business days. This is due to the reason that we use a third-party service to ship international orders.
  • Refund Policy
    Each and every customer has a 24 hour time period in which they can cancel, edit, change, or replace any item that has been purchased. Cleats that are worn or used for more than just checking size comfortability will not be accepted for returns or refunds of any sort. Items which are incorrectly fulfilled or shipped would be eligible for a free replacement. This also applies to a defective item upon arrival. Customized jerseys will not be accepted for returns or refunds. Refunds will only be accepted if package has been lost and not found in the tracking number records. It is the customer's responsibility to wash and dry the jersey correctly to ensure no damage is to be done. YouTube videos can provide with assistance on how to properly clean jerseys without damaging them. WARNING: it is the customer's responsibility to do their own research before attempting anything that could possibly harm the quality of their products. For any inquiries, please contact us and we'd be happy to help at the earliest convenience. Thank you for shopping at Futbol Shop!
  • Exchange Policy
    For any issues with sizing, we offer exchange services for a better size. This only applies if the order also complies with our Refund Policy. Before proceeding to send the replacement item(s) to customers, the returned item(s) will be inspected if it's still new, unworn, with tags, and in original condition. Exchanges will only be granted for the same item(s) just in a different size/variant. For refunds and exchanges, customer must cover the shipping costs which have their items being returned. The best postal service available for shipping as well as convenience is USPS. Exchanges WILL NOT be granted if an item is not in sellable condition. We accept exchanges for the convenience to provide a better service to all our customers as well as being able to sell the item which doesn't initially work out for customers.
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